Refund policy

All sales are final. No returns.

Damages and issues
Please inspect your order within 7 days of receipt. Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If a product(s) is damaged upon receipt, please keep the merchandise and the original packaging it came in and notify the appropriate carrier for further instructions.

If you have purchased a dollhouse kit and found some pieces to be missing or damaged, contact the manufacturer directly.

The estimated delivery times listed on our website are just that, estimates, and are not guaranteed.  Refunds are not issued for orders that arrive past estimated delivery times.

Please note that while we make every effort to get your order to you quickly WE ARE NOT ABLE TO GUARANTEE DELIVERY BY A SPECIFIC DATE and are not responsible for any delays that happen in transit.  Once a package has been handed off to the shipper we have no control or influence over handling or delivery. Refunds are not issued for tracked deliveries that show as "delivered." We are not able to issue refunds for packages that have been stolen. Refunds are not issued for orders that arrive past estimated delivery times.

For US shipments, a package is considered lost"by USPS after 30 days.  Please note that we must wait to file an insurance claim for a missing package until it is classified "lost" by USPS. 

If an exception is made to the no return policy, only full price items are eligible for return.  Items purchased with a coupon code or at a discounted price are Final Sale.

-- Original shipping costs are non-refundable. 

-- If your order qualified for free shipping, the actual out-bound shipping cost will be deducted from your refund.

-- Customer pays for return shipping.

-- Refunds are issued in the form of original payment (minus original shipping).

-- All merchandise must be returned in original condition.

-- All sales are final on trims and cut yardage.

-- A restock fee may apply to canceled and returned orders at our discretion.

• Please package your return carefully with appropriate packaging and protection. Items must be received in original, re-sellable condition.

• While not required, it is best to send the package with a tracking number so you'll have confirmation that your package has arrived. 

• We also recommend sending the return package insured as we cannot be held responsible for or issue refunds for lost or damaged returns.