Shipping policy

Liability for a shipped order by A.W. Creations Miniatures transfers to the customer when the package is accepted by the shipper (USPS, UPS, FedEx). The shipper does not automatically insure all their packages. This is why we urge customers to insure packages. Optional shipping insurance is available by a customer’s request via email at an additional cost. Please provide a valid street address for your order. We do not ship to P.O. Boxes. We do not ship internationally at this time.

Was your order damaged during shipping? 

We make every effort to pack your items safely and securely. If your order was damaged during shipping, please be sure to save the damaged outer carton and contents, exactly as received. Please provide us with photos of the damaged item/s and packaging to us to help facilitate and expedite an insurance claim.

RETURNED PACKAGES: 

For packages returned to us as "unclaimed, undeliverable, insufficient address, no such address/address unknown, or parcel refused": We are happy to re-send, but please note that postage will be charged again at the rate of the original order. Alternatively, we are happy to issue a refund for the item/s subtotal, less original postage and any return postage fees. Original postage is not refundable.  If your order qualifies for free shipping, the original out-bound shipping cost will be deducted from your refund.

INCORRECT ADDRESS:

Please note that because we ship to the address provided by the customer, we cannot be held responsible if you provide an incorrect address. Please be sure to provide the correct delivery address when ordering -- we are not able to re-route packages that have already been sent. Packages returned due to incorrect address will be refunded less original postage cost and any return postage fees.